Submit tickets from your account and follow up in one place
Seeing a subscription import warning or need help checking an order? Submit a ticket through the account panel so the team can review the relevant account details.
Submit questions about your account or subscription, client connections, payments, and refunds through the account panel. If prompted to sign in, use the relevant account. After submitting, check your ticket for a reply and add any further details to the same ticket.
No email address is required to create an account—just a username and password. Haven’t started yet? You can browse the Guides first.
Support tickets in the account panel are the current contact channel. Here’s what’s publicly available about other options.
Best for questions that require checking account, order, or connection details. Your description, attachments, and follow-up information stay together in one ticket.
No fixed response time has been announced. Check the account panel for replies, and add any further details to the original ticket if more troubleshooting is needed.
No public contact email is currently available. For subscription or order questions, please use the account panel ticket system.
No response time has been confirmed for email support. Do not send account details to an address that has not been verified.
No public Telegram contact account is currently available. To get help, submit a ticket through the account panel from this page.
No response time has been confirmed for this channel. A matching name or profile picture alone does not verify someone’s identity.
Start by explaining where you’re stuck, then include any relevant messages. This is usually more helpful for troubleshooting than simply saying, “It doesn’t work.”
Include your platform, client name, the action that caused the issue, and the error message shown on the page or in the client. For connection issues, you can also mention the selected region, your network environment, and whether switching routes helped. Please clarify whether the issue is that the subscription won’t import, the client won’t connect, or a specific website won’t open.
Submit your request from the relevant account. Include the order you want checked, the payment method, and the order status shown in the account panel. VPNRP accepts Alipay, WeChat Pay, and USDT, and offers a 14-day no-questions-asked refund policy. You can state your refund request directly; ticket replies will provide updates on its progress.
Check for replies in the ticket section of the account panel. If anything changes, add the latest error message or result to the original ticket rather than opening multiple tickets about the same issue. No fixed response time has been announced; refer to the replies and updates in your ticket for the latest information.
For common questions, see the FAQ. For client setup and subscription imports, visit the Guides. For the full refund policy, see the Terms of Service.